Last updated: July 2026
Prestige Restorations PTY LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we handle the information you provide, in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What we collect
When you submit a quote enquiry through this website, or contact us by phone or email, we may collect:
- Your name
- Your phone number and, if provided, your email address
- Your suburb and property location details
- Information about your roof and the work you are enquiring about, including whether insurance is involved and whether the issue is a leak or cosmetic
- Any photos or messages you choose to send us
Why we collect it
We collect this information solely to:
- Respond to your enquiry and prepare a quote
- Arrange and carry out roof restoration work
- Contact you about your enquiry or job
- Keep records for our business and legal obligations
We will not sell your personal information, and we will not use it for unrelated marketing without your consent.
How we store and protect it
Your details may be stored in our customer management system and email. We take reasonable steps to keep your information secure and to limit access to those who need it to serve you. Where we use third party tools (for example a CRM or email provider) to manage enquiries, those providers are bound by their own privacy and security obligations.
Who we share it with
We only share your information where necessary to provide our services, for example with team members working on your job, or where required by law. If insurance is involved in your enquiry, we may communicate relevant details with you and, at your direction, your insurer.
Cookies and website analytics
This website may use cookies and analytics tools (such as Google Analytics or advertising conversion tracking) to understand how visitors use the site and to measure our advertising. This data is generally aggregated and does not personally identify you. You can disable cookies in your browser settings.
Accessing or correcting your information
You can ask us what personal information we hold about you, request a correction, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.
Contact us
Prestige Restorations PTY LTD
Servicing Brisbane and the Moreton Bay region, QLD
Phone: 0468 400 422
Email: info@prestigerestorations.au
If you have a concern about how we have handled your information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.